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Career Opportunities

“We Operate with Passion, Expertise, Quality, and Sustainability... with Animal Welfare at the heart of our Values.”

In October 2021 Tropical Marine Centre was awarded the Investors in People SILVER status, having successfully achieved and held the standard accreditation since September 2015 and the first UK Wholesaler to acheive this.

We are very proud to achieve this nationally recognised standard and continue to build a culture through recognised behaviours where we strive towards our Vision - Inspiring synergy between people and nature

If you share our values we could be the company for you!  We actively recruit colleagues who believe in, and can demonstrate, our key values.  We expect every person within Tropical Marine Centre to be able to demonstrate these values and foster an environment where we all work together for the greater success of our business. 

Does this resonate with you? If so, there are many different opportunities at TMC, with offices in Manchester, London and Lisbon, Portugal.

How to Apply

  •  Click on an advertised job below or email us to tell us your area of interest
  •  Click on "apply" and complete the online registration
  •  Upload your CV and/or complete the application form
  •  To complete the application process, click "Submit"
  • By submitting you confirm that you accept our Recruitment Privacy Statement

Jobs

DIGITAL SALES SPECIALIST LONDON DM/CWD January 24 2024 April 15 2024 Open/Close
DIGITAL SALES SPECIALIST
Job description

Digital Sales Specialist full-time / part-time

Overview

Tropical Marine Centre, a leading name in the marine industry, specialises in providing top-tier aquatic solutions—our commitment to excellence and innovation positions us at the forefront of the marine industry.

An exciting opportunity has arisen at our head office. The successful candidate will be responsible for implementing strategies that drive traffic to our website and converting these ‘leads’ into sales.   Someone who can confidently spearhead our digital initiatives and manage our e-commerce sales platform. The ideal candidate will be proficient in Klaviyo, Mailchimp, skilled in digital media creation, and experienced in working with Magento and Adobe Commerce.  Can drive strong sales communication across different media.  This role involves strategising and executing digital sales campaigns, enhancing customer experience, and driving online revenue growth.  This role reports to the Sales & Development Manager

The ideal candidate will possess a creative flair and positive attitude towards delivering solutions that result in online sales growth. They will display excellent attention to detail and an ability to collaborate with stakeholders. Someone who is results driven and thrives on the agile nature of digital sales.  

Responsibilities (not exhaustive):

  • Develop and implement digital sales strategies that drive sales growth in existing and new markets
  • Manage and optimize our Klaviyo/Mailchimp setup for effective email marketing campaigns
  • Create compelling digital media for sales promotions, including graphics, videos, and interactive content
  • Create transactional based email campaigns using segmentation of our customers base
  • Organise and manage mailing lists under GDPR compliance methodology
  • Oversee the management of our Magento and Adobe Commerce platforms, ensuring seamless integration and functionality
  • Support setup and management of Adobe Commerce
  • Under the guidance of the sales manager, analyse sales performance data to identify trends, forecast future sales, make recommendations, and adjust strategies accordingly
  • Collaborate with the marketing team to align digital sales initiatives with broader marketing strategies
  • Support branding and marketing team in various social media initiatives
  • Provide exceptional digital customer support, addressing inquiries and resolving issues promptly.    
  • Stay abreast of the latest trends in digital sales and e-commerce technologies.  

Required skills and approach:

  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong problem-solving skills and a creative approach to solutions, with a keen eye for creative content, design and multimedia skills
  • Excellent time-management skills, with the ability to manage multiple projects simultaneously
  • Be agile in your work processes
  • Good interpersonal and communication skills capable of building effective relationships
  • Proficiency in Klaviyo and experience in creating digital media for sales promotions
  • Excellent analytical skills and ability to derive insights from sales data.
  • Proven experience in digital sales and e-commerce management is desirable
  • Strong knowledge of Magento and Adobe Commerce platforms is desirable

Preferred Qualifications:

  • Experience in the marine or aquatic industry, pet industry and or commercial sales would be advantageous
LONDON
EUROPE LIVESTOCK CUSTOMER SALES LISBON LS/SALES February 23 2024 March 29 2024 Open/Close
EUROPE LIVESTOCK CUSTOMER SALES
Job description

Key responsibilities:

Sales & Customer Service

Responsible for developing the business with both existing and new customers in the European market, ensuring the achievement of agreed objectives and targets. The ideal candidate should demonstrate a proactive, customer-focused approach and possess excellent sales skills. They should have a professional telephone manner and the ability to cultivate strong relationships with customers to drive new business through livestock sales.

Collaborate with the team to foster livestock sales growth in the European market. Provide outstanding service to all customers by promptly and efficiently addressing their needs. This includes managing orders, upholding quality control standards, handling special requests, following up on inquiries, addressing customer complaints, and ensuring high levels of customer satisfaction. Assist customers in selecting and ordering livestock while maintaining the highest standards of customer service and product quality.

Business Performance

Work closely with the Head of Sales to meet sales and profitability targets set for the European market. This role requires active participation in sales promotion, cost control, customer retention, and acquisition activities. Effective communication at all levels is essential for success. Coordinate with the Fish House Manager (FHM) to plan orders and daily operations effectively.

Photography of Corals

Capture high-quality images of corals and fish available for sale, ensuring accurate representation of the livestock. These images will be utilized for marketing and sales purposes. The ability to take clear and appealing photographs of corals and fish is essential to showcase the products effectively.

Stocklist Management

Manage and update the coral stocklist with new additions, specials, promos ensuring accuracy and consistency. This involves cataloging new corals, updating inventory levels, and removing sold items from the list. Regularly review the stocklist to ensure it reflects the current availability of corals and facilitates efficient sales processes.

Facilities Management

Assist in maintaining life support systems, tanks, and equipment to ensure proper functioning and optimal conditions. This involves regular monitoring, timely servicing, and replacement of equipment to prevent breakdowns. Maintain cleanliness standards by following established cleaning protocols for tanks and facilities and ensuring adherence to hygiene practices. Monitor water quality parameters and ensure regular testing to maintain optimal conditions in all systems.

Reporting lines will be to the Fish House manager. The position will involve supporting the fish house and daily operations as needed. It is critical that both you and FHM maintain strong communications with regards to the Sales targets and operational activity set for the Lisbon Fish-house.

Arrivals/acclimation - preparing for shipments, monitoring shipment arrivals, monitoring health and packing conditions, reporting back information to Fish House Manager.

This role also provides:

FH cover over weekends and bank holidays where required.

 

Key competencies:

  • Ability to establish and nurture customer relationships.
  • Proactive approach to sales and problem-solving.
  • Strong sales skills, including upselling and cross-selling.
  • Proficiency in Portuguese, English, and Spanish.
  • Desirable: Strong knowledge of livestock, especially corals

This role is based on-site at our Lisbon office (Portugal).  This is a full-time role, invloving shift work and weekend /bank holiday work is allocated on a rota basis in the fish-house.

LISBON
AQUARIST LONDON CWD/FH March 20 2024 April 30 2024 Open/Close
AQUARIST
Job description

FULL-TIME - Chorleywood – Hertfordshire

Aquarists are critical to the daily operations of our Livestock business. We are looking for a passionate coral reef keeper, to work alongside a very busy team in our modern marine livestock holding facilities. An interest in fragging would be advantageous and general duties include assisting with tank maintenance, feeding, handling livestock, and dealing with customers in the Fish-House. The role also involves unpacking and acclimating livestock shipments in our quarantine room.

Full-time working hours are 42.5 hours per week and due to the nature of dealing with Livestock flexibility in hours is essential and evening and weekend work is required on a rolling shift rota. The successful candidate should have an interest in aquatics or animal care, and be enthusiastic, hard-working with attention to detail, and eager to learn all aspects of marine livestock husbandry. Full training is provided.

Key responsibilities include:

· Coral fragging

· Livestock acclimation

· Hands on maintenance of the fish-house systems

· Feeding livestock and fish welfare

· Tank cleaning

· Picking and packing of livestock in a timely manner, for sales deliveries and calling customers

· Supporting calling customers

· Fish-house housekeeping duties

Key skills required include:

· Willingness to get involved, take ownership, and work on your own initiative is important.

· Hands on approach to tasks and situations

· Flexibility to adapt to sudden changes

· Work to deadlines and support critical pinch points, so that our livestock welfare standards are maintained.

· Positive ‘can do’ attitude and attention to detail

· Good interpersonal & communication skills

· Aquatic experience and product knowledge (advantageous)

· Flexibility and enthusiasm essential

 

Hours of Work: Fish-house shifts will include early starts and late finishes including weekend support on a rota basis. We can accommodate an immediate start.

Salary: £21,000.00-£23,800.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Store discount
LONDON
ADMINISTRATIVE COORDINATOR LONDON CWD/FIN March 28 2024 April 14 2024 Open/Close
ADMINISTRATIVE COORDINATOR
Job description

As an Administrative Coordinator, you will play a vital role in supporting our continuous improvement efforts. Your responsibilities will span various administrative tasks, data analysis, and project coordination. Your attention to detail, strong organisational skills, and commitment to excellence will contribute to our success.

Responsibilities

  • Livestock Administration:
    • Collate livestock purchasing records for data analysis & reporting UK & Portugal
    • Support with the CITES application process and ensuring compliance with regulation.
    • Handle administrative tasks related to livestock processes. This includes record-keeping, data entry, coordinating with key internal and external stakeholders.
  • Data Analysis and Reporting:
    • Analyse data related to livestock, and special projects that supports continuous improvement.
    • Prepare monthly fish stock reports.
    • Utilise Excel for data visualisation and trend analysis
    • Handle internal ad hock projects / tasks.
  • General Site Support:
    • Provide administrative support as required.
    • Collaborate with cross-functional teams and provide holiday support
    • Support in a range of compliance reports

 

Qualifications

  • Proficiency in Microsoft Office Suite (especially Excel).
  • Excellent organisational skills and attention to detail.
  • Strong communication abilities (verbal and written).
  • Passion for Livestock and sustainable sourcing.

THIS IS A SITE-BASED ROLE

Hours of Work: 9.30am-2.30pm Monday to Friday (25hrs per week)

You can also upload your CV directly using the link below

https://talent.sage.hr/jobs/55560de1-ab54-4d9d-a6a8-c6b3e58fc578

 

 

LONDON