Jobs
Current Positions | 4
| Position | Location | Job Ref | Posted | Closing Date | More Details |
|---|
| SALES & CUSTOMER SUPPORT | MANCHESTER | MAN/CS | February 28 2023 | June 05 2023 | Open/Close |
We are looking for a junior member of staff who is an enthusiastic customer focused individual with administrative skills, to join our team based in the front office reporting to the Senior Customer Service / Office Manager.
Brief Job Description
You will be dealing with all aspects of face-to-face interaction with customers visiting our site. The successful candidate will be required to input data into our internal ordering system, deal with incoming telephone enquiries, and provide administrative support to ensure efficient running of a busy office environment as well as be a friendly and welcoming face at the forefront of a fast paced, lively company.
Key Responsibilities
• Answer and direct telephone calls and emails
• Prepare Invoices and undertake receipting of payments
• Order processing via telephone, online dealer portal and e-mail
• Provide general support to visitors
• Other general administrative duties
• Deal with telephone calls and onsite visitors in a professional manner
• Produce weekly sales report for the site
Desirable Competencies
• Must be PC literate and attention to detail is essential
• Be adaptable by using own initiative and exhibiting strong team player capabilities
• Good communication, organisational, and time management skills and be able to prioritise workload
• Passion for providing excellent customer service
• Aquatic / animal care experience advantageous but not essential
Hours of Work
Full-time hours - Immediate start available and full training will be given to the successful candidate.
| AQUARIST | MANCHESTER | MAN/FH | April 27 2023 | June 05 2023 | Open/Close |
TURN YOUR PASSION INTO A CAREER - Full-time Opportunities
Aquarists are critical to the daily operations of our Livestock business. You would be working as part of a very busy team in our modern marine livestock holding facilities. General duties include assisting with tank maintenance, feeding, handling livestock, and dealing with customers in the Fish-House. The role is varied and involves unpacking and acclimating livestock shipments in our quarantine room.
Full-time contracted working hours are 42.5 hours per week and due to the nature of dealing with Livestock and the current requirement for social distancing, business flexibility in hours is essential and evening and weekend work is required on a rolling shift rota. The successful candidate should have an interest in aquatics or animal care, and be enthusiastic, hard-working with attention to detail, and eager to learn all aspects of marine livestock husbandry. Full training is provided.
Key responsibilities include:
· Livestock acclimation
· Hands on maintenance of the fish-house systems
· Feeding livestock and fish welfare
· Tank cleaning
· Picking and packing of livestock in a timely manner, for sales deliveries and calling customers
· Supporting calling customers
· Fish-house housekeeping duties
· Feeding at weekends (half day - rota basis)
Key skills required include:
· Willingness to get involved, take ownership, and work on your own initiative is important.
· Hands on approach to tasks and situations
· Flexibility to adapt to sudden changes
· Work to deadlines and support critical pinch points, so that our livestock welfare standards are maintained.
· Positive ‘can do’ attitude and attention to detail
· Good interpersonal & communication skills
· Aquatic experience and product knowledge (advantageous)
· Flexibility and enthusiasm essential
Hours of Work: Fish-house shifts will include early starts and late finishes including weekend support on a rota basis. We can accommodate an immediate start.
Salary from £21,700.00 per year, with monthly shift attendance allowance payments and quarterly bonus payments.
Job Types: Full-time,
12 month to permanent contract
Benefits:
Company pension
Employee discount
On-site parking
Wellness programme
Schedule: Monday to Friday with occassional weekend shift
If you are looking for a challenging position in a stimulating environment, working with marine animals, this is the role for you!
| WAREHOUSE & LOGISTICS ASSISTANT | LONDON | CWD/LOG | April 28 2023 | June 12 2023 | Open/Close |
We are looking to recruit in our warehouse/logistics department at our head site. We are looking for a highly motivated individual, to join our team that wants variation in their daily workload and to take on a hands-on responsibility approach. It will be key to be flexible and the ideal candidate would exhibit strong experience in delivering a good service to both internal and external customers. As a marine Livestock business, time is critical to our shipments, as is the quality and care of our goods in transit. This individual will cover multiple tasks in both areas in the warehouse and logistic area and should have good experience with customer service skills, performing warehouse duties and driving vans.
Brief Job Description
A key part of the role is the weekly collection and delivery of our marine animals and dry goods from Heathrow airport to our head office in Chorleywood, Hertfordshire. You could be dealing with all aspects of collections from the airport and out making deliveries to our customers on our assigned courier runs. You will also be assisting with any daily warehouse tasks from time to time when required.
Key responsibilities include:
- Airport deliveries and collections of livestock, including dealing with necessary paperwork.
- Inter-site deliveries and collections
- Local / non-local customer and supplier deliveries and collections
- Operation of our Counterbalance Forklift Trucks
- Demands of the role and livestock business may require the successful candidate to be flexible with start and finish times.
- warehouse duties like picking, packing and stock taking
Key skills required include:
- Willingness to get involved, take ownership, and work on your own initiative is important.
- Hands on approach to tasks and situations
- Flexibility to adapt to sudden changes
- Work to deadlines and manage critical pinch points, so that our livestock arrives as quickly as possible
- Positive ‘can do’ attitude to get the job done
- Excellent customer service
- Ability to communicate professionally, in the best interests of the company
- Full clean driving Licence (essential)
- Aquatic experience and product knowledge (advantageous)
- FLT – Counterbalance (advantageous)
| LIVESTOCK CUSTOMER SERVICE & SALES REPRESENTATIVE | LONDON | SALES/CWD | May 26 2023 | June 19 2023 | Open/Close |
Job Summary:
As a Customer Service and Sales Representative, you will play a vital role in providing exceptional customer service and driving sales within livestock and dry goods. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your main objective will be to maintain customer satisfaction and build long-term relationships while promoting and selling livestock-related products and services.
This role requires the incumbent to be customer focused and not be afraid to discuss sales, be able to undertake accurate administration tasks, have a professional telephone manner and the ability to connect and build relationships with customers. There will be daily handling of sales tasks, invoicing, administration, and activities that support Sales efforts.
This role also requires not only support but, in some cases, taking the lead on specific projects. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos and talks.
Responsibilities; full training given and duties will include but are not limited to:
Customer Service:
- Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
- Provide accurate and detailed information about livestock products, pricing, availability, and delivery options.
- Assist customers in selecting appropriate livestock products based on their requirements and budget.
- Assist customers with product support including returns
- Resolve customer complaints or issues by investigating problems, developing solutions, and implementing corrective actions.
- Maintain a high level of product knowledge to effectively address customer inquiries.
Sales:
- Develop and implement sales strategies to achieve assigned sales targets and increase revenue.
- Proactively identify and pursue new sales opportunities within the aquatics industry.
- Conduct product presentations and demonstrations to prospective customers.
- Call customers and deliver sales in a timely manner.
- Follow up with customers to ensure customer satisfaction and secure repeat business.
- Collaborate with the marketing team to develop sales collateral and promotional materials.
- Work with colleagues to support new business projects.
Relationship Building:
- Build and maintain strong relationships with existing customers through regular communication and follow-up.
- Identify customer needs and recommend appropriate products or services to meet those needs.
- Provide ongoing support and assistance to customers to ensure their success and satisfaction.
- Attending industry events, and trade shows to network with potential customers and stay updated on industry trends.
- Goal-oriented mindset to achieve sales targets.
Record Keeping and Reporting:
- Maintain accurate customer records, including contact information, inquiries, and sales activities, using CRM software.
- Generate regular reports on sales activities and customer feedback.
- Analyse sales data and trends to identify opportunities for improvement.
Note: The job description provided above is a general overview of the responsibilities and requirements for a Customer Service and Sales Representative.
Hours of Work Monday - Friday 8am-5pm with flexibility in hours to support the operational demands of the business as well as livestock welfare.